Single Sign-On FAQ

Get Help Accessing SSO Applications and Programs

National University offers Single Sign-On (SSO), a solution that allows access to the most frequently used student, faculty, and staff software applications using one SSO username and password. The University will continue to add to groups throughout this year and beyond.

OKTA Login

A number of faculty and students have reported that password reset emails from are going to their spam folders. Please check your spam folders for emails before contacting the it help desk or student concierge services.

Top Solutions

Configuring Multifactor Authentication

Watch this quick video to learn how to set up your multifactor authentication.


Frequently Asked Questions

Single Sign-On allows users to access many software applications and programs using just one SSO username and password. It also offers users the ability to change their passwords and resolve forgotten passwords without having to call the IT Help Desk or Student Concierge Services.

Please contact us at with any application wish list information, and we will investigate how it can be added to the Single Sign-On.

For faculty and staff, your SSO username and password will initially be the same as your National University computer and email username and password. You can change your SSO password from within the Settings section in Single Sign-On, or through your network computer.

The National University Knowledge Base ( has been set up to answer any student questions. If you have additional questions, please contact Student Concierge Services at or Help Desk at 858-309-3580.

Single Sign-On increases your online security. Users often choose similar or identical passwords for different systems, compromising each of those accounts if one of them is subject to a security breach. In a Single Sign-On environment, users feel more comfortable picking a more secure password that is harder to remember because there’s only one to remember!

This is because SOAR has been rolled into our Single Sign-On solution and is included in your dashboard. You will need to access it from

If you have multiple functions at the university (e.g., staff and student, or staff and adjunct), then you will have multiple logins to manage accounts related to each role. For example, if you are a National University employee taking courses, you will only be able to access your Blackboard Learn and Student Portal accounts via your student Single Sign-On login. However, you will not be able to access your University email account through your student Single Sign-On login, only through your employee Single Sign-On login..